Complementary after sales services Complementary after sales services


Complementary Services

After sales complementary services, meeting the specific requests of every country

Epta demonstrate its way of being a complete system provider offering a series of after-sales customer service solutions which respond specifically to the needs of each Country and client.

Within the LifeCycle Program, aimed at helping customers throughout the entire lifecyle of Epta solutions, the Complementary Services include:

  • Oil lubricant analysis
  • Remote alarm Management
  • Router mobile connectivity
  • Cabinets technical cleaning
  • Spare parts e-catalogue license
  • Fleet Management
  • Retrofit product upgrade

EptaService: the full cutting-edge complementary services offer


Remote monitoring

24/7 remote monitoring for stores, refrigeration systems, cold rooms, and refrigerated cabinets. An integrated software platform works with any controller, gathering data and alarms via advanced connectivity. A team of specialists respond quickly to malfunctions, remotely or dispatching specialists. Data analysis and predictive algorithms optimize performance and monitor energy savings.


Retrofit – Remodelling

Retrofitting services to renovate installed refrigerated cabinets and refrigeration plants to extend the lifespan of products, bringing them into line with current regulations in force whilst improving energy efficiency. Retrofitting is available for every model in Epta’s product portfolio, anywhere in the world.


Spare Parts e-commerce

Online platform dedicated to clients and technical partners guarantees prompt and easy purchase of upwards of 32,000 spare parts codes for refrigeration systems and refrigerated cabinets, including those made by third parties. Delivery is guaranteed within 24/48 hours thanks to our modern centralized warehouse.


Fleet Management

Complete solution for managing fleets of plug-in refrigerated cabinets on behalf of third parties. It is designed to monitor the entire lifecycle of refrigerated cabinets, with the emphasis on Total Cost of Ownership. The services include loans, supply and storage of products and delivery to stores or bars.

Want to know more about EptaService LifeCycle program?

Download the brochure and find out more details.